One Language: How to Create Seamless CX across Various Platforms


Hotline? Email? Chats? Your Own Customer Manager? Yet Customer is unhappy. The brand has opened up multiple channels/ touchpoints for customers to interact with the brand yet the customer is not happy. What could be wrong? One expects seamlessness between platforms and the absence of it leaves the customer dissatisfied. This online masterclass is for organizations and leaders who are already on building and executing customer experience. Attend this session to learn from experts on how to master the art of creating seamless customer experience and how digital can be used to leverage this.

Workshop Presentations

What Do My Customers Want?

Ankur Agrawal, Head – Customer Experience Product & Strategy,


One Language: Building seamless CX across platforms

Subhabrata Banerjee, Senior Director Sales Consulting, Applications Digital Prime APAC Oracle



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